Responsible Gaming

Legal Gaming Age

Any details we request from you are used to verify your identity - this is both for your own protection and ours. If you have any questions, please do not hesitate to contact us at any time.

Protection of Minors

Underage gambling is illegal if you are younger than 18 years of age, or any higher minimum age as required by the law of the jurisdiction applicable to you.

With the Internet so readily accessible in homes around the world, responsible online gaming relies heavily on responsible parenting.

In order to ensure child safety on the Internet, Kungaslottet encourages its players to make use of filtering software to prevent minors from accessing certain online material.

Gamecare
Netnanny

Tips for Parents:

• Do not leave your computer unattended when your casino software is running.
• Password-protect your casino program.
• Do not allow persons under 18 (or higher where applicable, depending on jurisdiction) to participate in any gambling activity.
• Keep your casino account number and payment card(s) out of reach of children.
• Do not save passwords onto your computer.
• Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

Player Self-Exclusion  

Kungaslottet recognises that whilst most players gamble for entertainment, gambling can be harmful to a small number of people. We are committed to creating a responsible gaming environment. 

If you are concerned about your gambling behaviour, please consider entering a self-exclusion.

We are committed to giving our players an enjoyable and safe gaming experience. If you choose to enter a self-exclusion, your gaming account with Kungaslottet will be self-excluded immediately for the chosen period. This means that you will not be able to login, deposit or play with Kungaslottet whilst self-excluded. Please note that you will not be eligible to re-open your account until the chosen self-exclusion period has expired.

We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you use Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news or updates.

You have the option to self-exclude from 6 months up to five years. 

We also recommend that you self-exclude with any other operator you may be registered with.

To request a self-exclusion, please contact our support team through email or chat. Or you can enter a self-exclusion from your account "My Profile" -> "Responsible Gaming" whilst logged in to your Kungaslottet account.

UK Player Self-Exclusion

Any self-exclusion may, upon request, be extended for one or more further periods of at least 6 months. In order to extend an existing self-exclusion, please contact our customer support team through email or chat.

Upon re-opening request (Live chat, e-mail) when the chosen period of time has expired, one of our CS representatives will contact you over the phone in order to provide you with self-exclusion implications and education. We will then implement a one-day cooling-off period so you can reconsider the decision to access gambling again. 

 

Warning Signs     

• Feel the need to be secretive about your gambling?
• Have trouble controlling your gambling?
• Gamble even when you don't have money?
• Have family and friends worried about you?
• Do you neglect your other responsibilities or people around you?       
• Do you feel worried, depressed or irritable?
   

Maintain Control  

We recognise that whilst the majority of players gamble for entertainment, there is a small number who may lose control of their gambling. Kungaslottet.com fully support responsible gaming and to ensure that you continue to enjoy a safe and manageable play, please bear the following in mind:

• Gambling should be seen as entertainment and not as a means to make money
• Keep track of the time and money you spend while gambling.
• Use limits to help stay in control

The following list is a variety of measures and tools to help you stay in control of the time and money you spend at Kungaslottet. 

• Wager limit to control how much you bet.
• Deposit limit to limit how much you can deposit to your Kungaslottet account.
• Loss limit helps you to not overspend from your budget.
• Max bet limit to protect yourself from accidently place higher spin or bet than intended.
• Time-out limit to control that you don’t spend more time than intended per game session.
• Reality check to receive information about your net winnings in your current session.
• Lock account is a tool to use if you need a short break from your gambling.

Before you start playing, we recommend you to take a look at, and make use of our limits. For more information about these tools and how to set them please login to your account and go to "My Profile" -> "Responsible Gaming".

Should you need a break from gambling, self-exclusion can be set from within the ‘My Account’ section whilst logged in or by contacting our customer support department through email or chat.   

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which you can find under Help Organisations.

UK Player

After your registration and before you start playing, Kungaslottet will ask you to specify your occupation and the amount you can afford to spend on gambling per month. Please consider that the above amount will be set as your monthly limit of loss and will be used for KYC and responsible gaming purposes. When the limit has been reached you will get a message which informs you that your loss limit has been reached and you will not be able to place any further bets.

You will be able to review these settings should your occupation and amount change. You can change or remove your loss limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.

 

GAMSTOP

GAMSTOP lets you set controls to help restrict your online gambling activities.

Sign up for the service and you can choose to be barred from using gambling websites and apps run by companies licensed in Great Britain, for a period of time of your choice. Sign up here.

After you sign up, you'll receive an email summarising all the details of your exclusion from gambling activities. It can take up to 24 hours for your self-exclusion to become effective.

After this period, you will be excluded from gambling with any online gambling companies licensed in Great Britain.

Depending on the option you choose, you will self-exclude yourself for a period of 6 months, 1 year or 5 years. Once the minimum duration period has elapsed you can come back to GAMSTOP to ask for the self-exclusion to be lifted, after which you will go through the relevant process. 

You can find more detailed information about GAMSTOP here, on their website. 

 

Block access to online gambling websites

If you want to block access to online gambling sites from your computer, we recommend you to use a software from GamBlock. Please read more at www.gamblock.com.

You can also block access to gambling sites by using Betblocker.org.

 

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